Effective communication among providers, patients, and families is essential in healthcare. Patients who have poor communication with their healthcare teams are less likely to adhere to recommended treatments or complete diagnostic testing procedures and referrals, and they are more likely to miss follow-up appointments.These types of behaviors place the patient, healthcare professional, and organization at risk.

After completing this program, learners will be able to:

• Reflect on effective communication among providers, patients and families as essential in healthcare
  
  
• Understand the impact of patient factors, poor rapport and communication expectations between providers, patients and families
  
  
• Discuss strategies to address inappropriate, threatening or discriminatory patient behavior and share with care team to enhance skill set for response

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 1.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Joint Providership

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The Doctors Company and Champions for Health. The Doctors Company is accredited by the ACCME to provide continuing medical education for physicians.

Thank you to the Doctors Company for their support in providing this program.